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Voluntary returns within 30 days
If you change your mind or made an ordering error, request a return at info@ceo-canada.com within 30 days of delivery. Include your order number and the product concerned. We will provide the return procedure and address.
The product must be unused, uninstalled, complete and in its original condition, with its accessories and original packaging. Package it securely, including protection against electrostatic discharge for circuit boards.
The buyer pays return shipping. A 10% restocking fee is calculated on the price actually paid for the returned product, before taxes and excluding shipping. Original shipping charges are not refunded for voluntary returns, unless otherwise required by law.
Example: for a product purchased for $159.99 before taxes, the restocking fee is $16.00; the product refund is $143.99, with the applicable tax adjustment.
After receiving and inspecting the product, we will inform you of the outcome and issue any approved refund to the original payment method. The time for the refund to appear depends on the payment provider and your financial institution.
One-year commercial warranty
This warranty is provided by Centre Électronique de l’Outaouais inc., 5 Chemin Groulx, Cantley, QC J8V 3M6, Canada. Contact: info@ceo-canada.com. It covers defects in materials and workmanship in products sold by our store for one year from delivery, under normal conditions of use.
You must contact us to arrange warranty service. Provide the order number or other proof of purchase and a description of the defect. Prior installation does not prevent a claim for a covered defect.
Before 90 days after delivery: for a covered defect reported during this period, we send a new replacement product, with the defective product returned according to our instructions.
From the 90th day until one year after delivery: for a covered defect, we arrange repair or replacement of the product at our discretion, subject to your legal rights. Service is handled remotely; no home visits or public reception are available.
We pay reasonable return and reshipping costs for a covered defect. We provide instructions or a return label. No 10% restocking fee applies to this service.
The commercial warranty does not cover damage caused by improper installation, incorrect voltage, misuse or unauthorized modification when that cause is responsible for the damage. An exclusion does not prevent a claim for a defect unrelated to that cause.
Our errors and your legal rights
The conditions for voluntary returns, including the 30-day period, the requirement that the product be uninstalled, the 10% fee and buyer-paid shipping, do not limit remedies for a defective, non-conforming or incorrectly shipped product, or for a cancellation permitted by law.
Applicable legal warranties are in addition to the commercial warranty and may last longer than one year. In Quebec, they include fitness for purpose, reasonable durability, conformity and protection against hidden defects. Nothing here limits any mandatory right or remedy provided by law.
Last updated: November 7, 2026