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Shipping area and rates
We currently ship within Canada only. Available services and shipping charges are calculated based on the address and package details, using the carrier services integrated with Shippo.
Applicable charges are displayed before you confirm your order. If no service is available for your address, contact us before ordering. On-site pickup is not available.
Order preparation and tracking
Any special availability or announced preparation time is indicated on the product page or before you confirm your order. If an unexpected issue arises, we will contact you to agree on the next steps.
Displayed transit times are estimates unless expressly guaranteed. Order preparation time is in addition to transit time. Your rights in the event of a delay remain unchanged.
A tracking link or number is provided for tracked shipments. Check your address before confirming your order and promptly report any errors to info@ceo-canada.com.
Damaged, lost or incorrect packages
Contact us with your order number, a description of the problem and, if possible, photos of the package and its contents. Keep the packaging to help us process your request. Not having photos does not affect your rights.
We take the necessary steps with the carrier; your rights and remedies against us remain applicable. If we made an error or the item has a covered defect, we pay reasonable return and reshipping costs.
Last updated: November 7, 2026